Terms & Conditions

01 Acceptance of Terms

By visiting wraxel.com or submitting an inquiry, project brief, or entering into a service agreement with Wraxel ("Company", "we", "us"), you ("Client", "User") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and Cookie Policy.

If you do not agree with any part of these terms, you must not use our website or engage our services. We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance.

02 Description of Services

Wraxel provides enterprise-grade software engineering, AI & machine learning integration, cloud infrastructure, mobile application development, SaaS product development, performance marketing, and related technical consulting services.

All project scopes, timelines, deliverables, pricing, and acceptance criteria are defined in a mutually executed Statement of Work (SOW) or project proposal. Services commence only upon written agreement from both parties and receipt of any applicable upfront payment.

• Wraxel retains the right to subcontract specific tasks to vetted team members under appropriate NDAs
• Project timelines are estimates based on agreed scope; changes in scope may affect delivery dates
• Wraxel will provide reasonable progress updates at intervals defined in the project plan

03 Intellectual Property

Client IP Ownership: Upon full payment of all invoices for a project, the Client receives full ownership of all custom-developed source code, designs, databases, and deliverables produced specifically for that project. This is our unconditional commitment.

Wraxel's Pre-Existing IP: Any proprietary frameworks, libraries, tools, methodologies, or generic components that Wraxel brings to a project remain Wraxel's intellectual property. Clients receive a perpetual, royalty-free license to use such components as embedded in their deliverables.

Website Content: All content on wraxel.com including text, graphics, logos, and branding is the exclusive property of Wraxel and is protected by copyright. Unauthorized reproduction is prohibited.

• Wraxel may include completed projects in its portfolio unless the Client requests confidentiality in writing
• Open-source components included in deliverables remain subject to their respective open-source licenses

04 Client Obligations

The Client agrees to:

• Provide accurate, complete, and timely information, access credentials, and feedback required to deliver the project
• Designate a primary point of contact authorized to make project decisions
• Review and approve deliverables within 7 business days of submission, or provide specific written feedback
• Not use Wraxel services to develop systems that are illegal, harmful, deceptive, or violate third-party rights
• Ensure all third-party assets (fonts, images, APIs, data) provided to Wraxel are properly licensed for use
• Pay all invoices in accordance with agreed payment schedules

05 Payment & Billing

Payment terms are specified in individual project proposals or SOWs. Standard terms include:

• Deposit: Typically 30–50% of project value due prior to commencement
• Milestone Payments: Invoiced at agreed project milestones
• Final Payment: Remaining balance due upon delivery of final approved assets
• Overdue Invoices: Accounts overdue by 14 days may incur a 2% monthly late fee and work may be paused
• Refunds: Payments for completed and approved milestones are non-refundable

All prices are in the currency specified in the project proposal (USD, CAD, or INR). Applicable taxes (GST/HST) will be added as required by law.

06 Confidentiality & NDA

Both parties agree to keep confidential all proprietary, technical, and business information shared during the engagement. Wraxel routinely executes mutual Non-Disclosure Agreements (NDA) prior to detailed project discussions upon request.

• Confidential information must not be disclosed to any third party without written consent
• Obligations survive termination of the engagement for a period of 3 years
• Exclusions apply to information that is publicly available, independently developed, or required by law to disclose

07 Warranties & Limitation of Liability

Wraxel warrants that services will be performed professionally and deliverables will conform to agreed specifications at delivery. We provide a 30-day defect warranty period on delivered features at no additional charge.

Limitation of Liability: To the maximum extent permitted by applicable law, Wraxel's total cumulative liability to a Client for any claims arising out of a project shall not exceed the total fees paid by the Client for that specific project in the 12 months preceding the claim.

Wraxel shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

08 Termination

Either party may terminate a project engagement by providing 14 days' written notice. Upon termination:

• Client is obligated to pay for all work completed and approved to the date of termination
• Wraxel will deliver all completed work product to the Client
• Advance payments for undelivered work are refundable on a pro-rata basis at Wraxel's sole determination of work completed
• Confidentiality obligations survive termination

Wraxel may terminate immediately for cause if the Client fails to make payment within 30 days of the due date or violates these Terms & Conditions.

09 Dispute Resolution

In the event of any dispute arising from or relating to these Terms or any project engagement, the parties agree to:

1. Good-Faith Negotiation: Attempt to resolve the dispute informally within 30 days of written notice
2. Mediation: If negotiation fails, submit to non-binding mediation before a mutually agreed mediator
3. Arbitration: If mediation is unsuccessful, disputes shall be resolved by binding arbitration under applicable rules

Neither party shall initiate formal legal proceedings before exhausting the above steps, except where urgent injunctive relief is required.

10 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Gujarat, India, for engagements originating from India, and the Province of Ontario, Canada, for engagements originating from North America, without regard to conflict of law provisions.

11 Contact

For any questions about these Terms & Conditions: